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Ponteland Medical Group achieves ‘good’ rating

Continued improvement has led to Ponteland Medical Group receiving the second highest rating possible following its latest inspection.

In what signifies a major vote of confidence in the practice, NHS England has rated Ponteland Medical Group as ‘good’.

Dr Robin Hudson, executive GP at Ponteland Medical Group, said: “It is hard to put into words how proud I am of everyone at the practice. We have a number of forward-thinking members of our team who have affected real change to how we care for our patients.

“We’ve made a number of improvements here and this result is testament to the dedication and hard work of our staff.”

Following the last inspection in July 2018, NHS England highlighted a number of areas for improvement and it was noted on this inspection that the practice had acted to address these areas.

The inspection noted the practice was ‘good’ for providing responsive services, highlighting the promotion of online access for booking appointments and test results, where the number of patients who had signed up for this had increased by 400 patients in the last three months.

The practice also showed major improvements in the most recent National GP Patient Survey. Ponteland improved their rating in nine of the 18 quality indicators used to grade practices, including a major improvement in the percentage of patients who felt their needs were met during their last appointment.

Dr Hudson continued: “The team have done a fantastic job to get this far, but there is still work to be done, we have worked incredibly hard to get to where we are and now we have to make sure we don’t get complacent and continue to improve.

“Having seen first-hand how committed the staff at the practice are, and with the support of our partners, I have every confidence that we can keep moving forward and achieve even more.”

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