01661 825 513 | 8am - 6:30pm Monday to Friday Mon - Fri

Practice policies

Statement of Intent on Electronic Medical Records

Ponteland Medical Group currently offers the facility for all patients to order online, view and print a list of their repeat prescriptions or medicines and appliances.

Patients’ facilities include the ability to book, view, amend, cancel and print appointments online.

Our philosophy of care

We are an innovative and modern practice offering a personal and friendly service. We encourage our patients to take an active interest in their health

We aim to provide the highest quality services to our practice population. We manage your illnesses and help to keep you fit by offering a range of preventative services. We provide a primary care service that is sensitive to patients’ and carers’ needs.

Rights and responsibilities as a patient

The practice respects the privacy, dignity and confidentiality of all patients and their parents/carers at all times. Information about a patient is not given to any healthcare establishment, professional or third party without the consent of the patient or parent / carer.

Patients can express a preference for a particular practitioner when they make an appointment but may have to see an alternative practitioner if the practitioner of their choice is not available.

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be asked to stop this behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients. The practice enforces a ‘zero- tolerance’ policy.


Information held at the surgery is generally only medical history. Certain necessary personal details are also retained, for instance, name and address, date of birth, telephone numbers, NHS number and perhaps occupation where it has become relevant to medical care. This information is held in medical notes and on computer.

If a patient required a report for an insurance company, to take out a mortgage or pension, or because of legal matters, the information given is held for six months. A patient has the right to see this information before or after it is sent to the relevant party. No information will be sent without the patient’s written and express consent.

No one has the right to be told about the medical history of another person, except the parents of young children. We are unable to confirm whether a patient is registered at the practice or to divulge information about adult relatives.

Freedom of information

The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how decisions are made

From 1 January 2005 the Freedom of Information Act has obliged General Practice to respond to requests about information that it holds and is recorded in any format, and has created a right of access to that information.  These rights are subject to some exceptions which have to be taken into consideration before deciding what information it can release.

Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you. A patient leaflet is available at reception. Requests need to be made in writing to the Practice Manager.

Chaperone policy

All patients have the right, if they wish to have a chaperone present during a consultation, examination or procedure. The doctor may also wish to have a nurse available in some instances. Patients wishing a chaperone should inform the GP/Nurse prior to the consultation, examination or procedure whereupon a mutually suitable person (usually a nurse) will be asked to help. If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the practice manager.

Training of health professionals

Sometimes a medical student, doctor or nurse who is undergoing further training is attached to our practice. They may sit in with the doctor as part of their training. Please let us know if you would prefer to see the doctor alone.

Summary Care Records

Today, records are kept in all the places where you receive care. These places can usually only share information from your records by letter, email, fax or phone. At times, this can slow down treatment and sometimes information can be hard to access.

Summary Care Records improve the safety and quality of patient care. Because the Summary Care Record is an electronic record it will give healthcare staff faster, easier access to essential information about you, to help provide you with safe treatment when you need care in an emergency or when your GP practice is closed.

For more information about Summary Care Records, please read this leaflet.

A Summary Care Record is made for you automatically but you can choose not to have a Summary Care Record. If you don’t want a Summary Care Record, you need to let us know by filling in and returning the opt- out form.

© Copyright Ponteland Medical Group 2022