Calling for an appointment
When you call us for an appointment you will be given a series of options:
- Option 1 – Prescription queries/orders
- Option 2– Book an appointment (urgent and routine)
If you need an urgent appointment your details will be taken by a member of our reception team. You will then receive a telephone consultation from one of our GPs who will assess your needs and decide the most appropriate course of action. This may include a prescription, advice or arranging a face-to-face appointment to see a GP, nurse practitioner or pharmacist.
If you need a routine appointment you will be booked into a suitable appointment. You can still see your named GP for a non-urgent appointment.
You should also use this option for all other queries such as blood test results etc.
Routine appointments can be pre-booked with the doctor of your choice up to four weeks in advance. These are for non-urgent matters and for patients who prefer to have continuity by seeing the doctor who has been looking after an on-going problem.
We also offer extended hours appointments for patients who cannot attend during our normal surgery times. These appointments may be booked in advance and are available on Tuesday and Thursday evenings at Ponteland Primary Care Centre.
Book-on-day and urgent services
Every day there are a number of book-on-day appointments if you need an opinion on a problem that cannot wait for a routine appointment. These appointments are only available to book from 8:30am on the same day. You will see either a nurse practitioner or GP.
In addition there is always a duty doctor to triage home visit requests, deal with prescribing issues and deal with urgent medical problems not managed by the book-on-day provision. We ask that wherever possible home visit requests are received by 10.30am as this allows the duty doctor to allocate which GP will perform the visit.
Weekend and evening appointments
Weekend and evening appointments are available, click here for further information.
You can now make or cancel appointments online. In order to use this service you will need to register so that you can be given a password. Registration forms and information leaflets explaining the process are available from reception.
During January and February 2018 you can make an appointment for any of our surgeries at Ponteland, Darras Hall and Dinnington. During this trial period we will be closely monitoring the success of this service.
You will also need to provide photographic ID (such as passport or driving license)
We are able to deal with minor injuries at Ponteland, for example a cut or abrasion. Less serious injuries can also be seen at the urgent care centre at Hexham General Hospital 8am to midnight or Newcastle RVI.
All patients have a named GP who is responsible for their overall care at the practice. If you do not know who your named GP is or if you have a preference as to which GP you have, please contact the surgery and the practice will try to accommodate your request.
Care and support planning
We are changing the way we organise appointments and provide support for people who have long term conditions by putting in place a new way of working called care and support planning.
This aims to give you the opportunity to get more out of your annual review appointments by reorganising the way things happen and giving you more information before you see your nurse or doctor. It should help you to talk about:
- What is important to you
- What you can do to look after your health and stay well
- What support you may need
Who is it for?
Anyone with a long term condition like diabetes for example
Why change things?
It will help both you and the doctor or nurse make the best use of the time you have in your care and support planning appointment. All the important tests and results needed at your appointment will be available to you before the appointment as well as an opportunity to think through what questions you want to ask and identify your key concerns which you want to talk about.
What does this mean for me?
This means that your care and support planning review will usually take place over two separate appointments and you will have time to think about what you want to get out of these visits.
What happens at the first appointment?
At the first appointment you will be asked to attend the surgery to have any checks or tests (e.g. blood tests, breathing tests) done with a healthcare assistant. The healthcare assistant will book your next appointment which will be with a doctor or nurse.
What happens next?
Your test results from this appointment will be sent to you with an explanation of what they mean. There will also be a space on the letter for you to make notes along with the details for your next appointment and who you will be seeing. This will give you a chance to think about what you would like to talk about at your care and support planning appointment. It`s helpful if you bring this letter with you.
What happens at the care and support planning appointment?
At your care and support planning appointment you will be able to ask questions and talk about what’s important to you and your doctor or nurse will raise any issues they are concerned about. Once you both agree on one or two main things to work on, you will get the chance to work out a plan and identify any support you need to help you look after your health.